Subscriptions, cancellation & refunds

Before you pay

Review the selected product, total amount, currency and access period on the purchase page and in Stripe checkout. Recurring plans are billed upfront for the selected month, 6-month or 12-month period and renew until cancelled. The Wedding Planner 12-month pass is a one-time payment and does not renew automatically.

Cancel a renewal

Open Billing while signed in to manage your web subscriptions. Cancel before the next charge and review the effective cancellation date shown by the billing portal. Cancellation of future renewals does not itself request a refund of an earlier payment. Uninstalling the app, signing out or sending an account-deletion request does not automatically cancel a subscription.

Withdrawal and refunds

Mandatory consumer rights apply. Where the statutory cooling-off period applies to your online service purchase, you generally have 14 days from concluding the contract to withdraw without giving a reason. Starting to use this workspace does not, by itself, mean you have waived every withdrawal or refund right.

To request withdrawal or a refund, use Support with the Billing category or email support@mycozysheets.com. Include your account email and the relevant receipt or order reference, but never full card details. We review the purchase, applicable rights and any service issue, and communicate the outcome and next steps. Statutory rights for faulty or non-conforming digital services remain available.

For an overview of EU rights, see Your Europe: withdrawal rights.

Etsy purchases

Etsy orders are separate from web subscriptions. For an Etsy payment or refund request, use the order’s help process on Etsy and its applicable policies. Contact us through Support for problems activating eligible web access.